PPL Electric Utilities Deploys MapFrame Field Service Software

PPL Electric Utilities Corporation, a subsidiary of PPL Corporation that provides electricity delivery services to about 1.4 million customers in Pennsylvania, has consistently ranked among the best companies for customer service in the United States.

Ribbit Launches App for Mobile Salesforce

Ribbit, Silicon Valley's first phone company, today announced the demonstration of "Ribbit for Salesforce," its first business application at the salesforce.com Tour de Force kick-off event in San Francisco

Strata8 Adds Cell Service for Enterprises

Strata8 Networks, a service provider offering cellular services over licensed spectrum in key markets throughout the United States, today announced the launch of its Enterprise Cellular service, designed to address the increasing costs of 'wireless creep' and better manage and control enterprise wireless expenses.

Cypress Communications Trials Tango FMC Solution

With a Single Phone Number for Both Office and Mobile Phones, Cypress Customers Will Soon Be Able to Benefit from the Productivity and Accessibility Tools of Unified Communications No Matter Where They Roam
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EKN Research: How Mobile is Driving Personalized Context and Engagement

Retailers and hospitality enterprises are well aware that mobile technologies must be driving consistently high standards of in-store or in-location customer engagement. These are key imperatives for customer relevance, financial gains, loyalty and brand advocacy. However, more often than not, such standards break-down in stores due to a wide variety of reasons. Download this benchmark report to understand how mobile is driving a more personalized engagement and key business pains, performance and capabilities related to in-store customer engagement.