App Suite Simplifies Field Service and Workforce Management

— September 28, 2012

Field service management solutions company MSI Data released its Field Force Studio suite of configurable mobile software applications. The apps automate common tasks performed by field workers, from repair, installation and preventive maintenance services to inspections, site surveys and assessments. The solution is available for iOS, Android, and Windows mobile devices, and also connects data collected in the field with ERP, CRM, billing systems, and its own field management software.

"With our solution’s building blocks approach, user configuration options and cross-platform, ready-to-deploy mobile apps for field workers, they now have a lower risk option for achieving desired productivity gains and a rapid return on investment,” says Harvey Shovers, president of MSI Data.
 
The solution is intended to remove risk and cost from the crafting and deployment of mobile solutions through a combination of off-the-shelf mobile workforce capabilities and a menu of web, management and integration technologies, including:

  • Cross-platform mobile workforce apps: The apps support improved technician, inspector and other field worker productivity via an electronic ability to access and record work on iOS, Android or Windows mobile devices. These apps automate work assignments, status, alerts, mapping and work order management, including mobile asset tracking, parts, warranty, tasks, service history, labor time, audits, sales, collections, signature, photo and video capture, and inspections.
  • Field management apps: The solution also includes pre-integrated software, including service management, inspection management, visual scheduler, stakeholder portals, automated vehicle location (AVL) and other home office-based management systems. These include apps for integrated call taking and dispatching, advanced scheduling, inventory and serial number processing, asset management, warranties, maintenance contracts, quoting, invoicing, RMAs, workflow and alerts, service bill of materials and more.
  • Enterprise connector: Organizations have tools and methods for connecting field management and mobile apps with important home office-based management systems, including ERP, CRM, accounting, billing and other systems.
The mobile workforce software is aimed to improve management of the entire field service operation, from paperless work orders or inspections for technicians, to streamlined service scheduling and advanced asset management.

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