With mobile device use surging in the enterprise driven by BYOD and always-on service expectations, BoxTone, an Enterprise Mobility Management (EMM) provider, has launched BoxTone for Exchange ActiveSync. The solution enables enterprise IT and managed service providers (MSPs) to proactively monitor and support their end-to-end Microsoft Exchange ActiveSync environments.
Centralized monitoring and control of all mobile devices includes Android, iPhone and iPad, BlackBerry and Windows Phone as well as all connection methods such as Microsoft Exchange ActiveSync, Good and BlackBerry BES.
“Mobile email is absolutely mission-critical for organizations and the productivity of employees hinges upon the quality of the ActiveSync service,” said Brian Reed, Chief Product Officer of BoxTone. “Every enterprise that depends on mobile messaging as a tier 1 service will need to proactively monitor and support ActiveSync-connected mobile devices as part of their mobility management strategy.”
According to Gartner, more than 50% of the installed base of Microsoft Exchange Servers rely on IT to deliver email to mobile devices. With organizations scaling their mobile deployments, enterprise IT and service providers are facing new and unforeseen challenges managing, supporting, and troubleshooting the delivery of critical mobile services, such as email, calendar and contacts.
"No matter how well IT designed and implemented their enterprise messaging infrastructure for the PC era, when you try to scale thousands of new Exchange ActiveSync-connected mobile devices, such as smartphones and tablets, that explosion of mobile endpoints stress the existing enterprise infrastructure in unpredictable ways, leading to service quality issues and increased support costs," Reed said.
BoxTone's unified Enterprise Mobility Management (EMM) platform addresses the entire mobile lifecycle including device management, app management and service management. The ActiveSync solution delivers three critical mobile service management capabilities:
- Real-time performance monitoring of all mobile connections and Microsoft Exchange ActiveSync synchronizations with dynamic performance learned baselines, predictive analytics, and proactive alerting of emerging issues to prevent downtime failures that impact users and the business, such as proactive detection and alerts for mailbox throttling or dropped connections building up in the environment.
- Dashboards, consoles and reports for Microsoft Exchange ActiveSync operations teams with end-to-end status of service quality across all mobile devices, carriers, Client Access and Mailbox Servers, and network infrastructure for real-time visibility and control essential to meeting service level agreements (SLAs), such as showing real-time connection status for all data flows between devices, CAS and Mailbox Servers.
- Consoles for service desk teams to support fast first call resolution leveraging automated diagnostics, embedded expert knowledgebase and “click-to-fix” actions in order to shorten mean time to repair (MTTR) and enable existing teams to support mobile users without adding head count for lower mobile support costs, such as instantly identifying issues where a mailbox server is throttling for a specific user’s device or for re-setting the Microsoft Exchange ActiveSync device pairing.