IT management services company Miradore and Fujitsu are collaborating. Specifically, Fujitsu will utilize Miradore’s automated remote management technology in their new point-of-sale (POS) management offering, called “Fujitsu Retail Systems Management (FSRM), powered by Miradore.”
Marc Janssens, VP of retail operations for Fujitsu America, states. “The remote management suite can be installed within our customer’s environment and is self-managed by the retailer, providing them with immediate access to the available information and tools to act accordingly.”
The solution improves the agility and efficiency of retail IT management by enabling remote access to in-store systems for installation, maintenance, software distribution and repairs. It also provides IT support staff with a single dashboard view and remote access to multiple end-user device platforms throughout organizations, including POS terminals, PCs, notebooks, servers, printers, network equipment, smartphones and tablets. The solution independently gathers up-to-date asset and configuration data and provides device management tools for all lifecycle stages.
The automated solution eliminates a large share of manual IT management work by performing zero touch bare metal installations and operating system deployments, as well as distributing new applications or packages to end devices.
Changes and updates to devices are implemented directly from the management console and automatically recorded to the configuration management database. Software updates can be scheduled and delivered to devices without a visit from a technician, enabling the system to be brought back to operation state quicker and reducing disruption to trade.
In addition to facilitating IT management, the solution cuts electricity costs by providing tools to remotely shut down POS devices during non-trading periods, such as overnight.
In addition to supporting retail POS terminals, notebooks, tablets and servers running Windows and Linux, FRSM also supports OS X for Mac-based workstations, as well as Android, iOS, Symbian 3 and Windows Phone-based mobile devices.