IT departments have to stay one step ahead of any new technology introduced into the enterprise, and smartphones are no exception. To make a smartphone the tool of choice for workplace productivity, IT has to provide the training and support the mobile worker needs to maximize use of the device for business tasks.
Just as the devices are evolving, so are the methods of corporate training and support needed for the mobilized workforce.
The most successful training methods make use of the following techniques:
- Make the most of online communities
- Provide easily accessible self service tools
- Make training sessions available on demand on the device
- Be proactive in answering questions and anticipating user needs