IL Vs. CL: What's The No. 1 Challenge?

By  Susan Nunziata — May 04, 2010

We invited respondents to our March 2010 reader survey, "Corporate-Owned Versus Individual-Liable Smartphone Use in the Enterprise." to share the No. 1 challenge they face in managing smartphones in their enterprises.
 
Nearly 140 of our 188 respondents took the time to answer this open-ended question. The list below highlights their top concerns.
 
 
If you're looking for further enterprise perspective on the IL Versus CL debate, see what executives from these leading companies have to say:
 
TOP CHALLENGES IN MANAGING SMARTPHONES IN THE ENTERPRISE
 
Security
  1. Security of data / content on the device
  2. Synching virus-carrying applications or emails to in-house workstations
  3. Encryption
  4. Remote wipe / kill capabilities
Mobility management
  1. Setup and service
  2. Tracking assets
  3. Dealing with lost or damaged smartphones and accessories
  4. Managing costs and manpower required to maintain devices and manage service plans
  5. Maintaining plans and features, keeping tabs on contractual minutes and monitoring Internet usage
  6. Keeping on top of users traveling abroad
  7. Providing remote support to users
  8. Getting a handle on how many non-corporate phones are in use in the organization
  9. Keeping up with the applications users have, and those they have added on their own
Policies
  1. Defining mobile use policies
  2. Getting employees to adhere to mobile use policies (executives are the most prone to demand exception to security guidelines and policy enforcement
  3. Ensuring employees aren't downloading apps that are not appropriate for business
  4. Limiting feature enablement
  5. Balancing employee' desires to merge business and personal on one device against corporate security requirements
  6. Getting management to overcome their trust issues when it comes to mobility
  7. Keeping up with change
  8. Keeping up with rapid changes in technology -- some feel mobile technology changes before it can even be implemented
  9. Rolling out updates in an effective and efficient manner
  10. Making sure users are updated with the latest software supported by the mobile carriers
  11. Staying abreast of rapidly changing devices and diverse features across carriers and platforms
Interoperability and synchronization
  1. Maintaining consistent email and calendaring connections across different handheld operating systems while maintaining enterprise-level security on the device
  2. Reducing the set-up time for mobile applications
  3. Supporting connectivity to the corporate network
  4. Keeping devices synced with servers
  5. Making sure devices are compatible with the corporation's network infrastructure
  6. Dealing with variety of smartphone user interfaces
  7. Syncing up business applications
  8. Being wary of applications that are locked to a single smartphone operating system
Dealing with user expectations
  1. Users always want support for the news models the day they are announced
  2. Everyone wants a smartphone but the enterprise cannot justify the cost
  3. Getting staff to understand what they do well and when a face to face meeting is more important
  4. Keeping up with user demands and keeping everyone happy
  5. Providing appropriate training 

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