Markem-Imaje, a France-based global manufacturer of coding and marking equipment and supplies, is rolling out the Stratix Mobile Field Service software solution integrated with SAP to optimize worldwide mobile field operations in Dover's Product Identification Group (PIDG).
"Stratix Mobile Field Service provides us with the greatest value and most robust capabilities to successfully execute our enterprise mobility strategy," says Frans Laverman, chief information officer of Dover PIDG. "The solution offers exceptional flexibility for our unique business processes, enabling Markem-Imaje to accelerate ROI while providing a higher quality of service to our customers."
Markem-Imaje is deploying the mobile field service solution in conjunction with its global SAP initiative to its whole population of field technicians responsible for installation, maintenance and repair within its $890M Dover PIDG operation. Stratix Mobile Field Service provides electronic work orders, inventory and asset management, GPS turn-by-turn directions, proof of service signature capture, and time reporting capabilities on Motorola MC75A handheld devices.
"The field service capabilities delivered by Stratix Mobile will enable Markem-Imaje to maximize their SAP investment with unprecedented business efficiency while enhancing customer satisfaction," says Stratix VP of mobile solutions Chris Koterski. "Through Stratix Mobile we are delivering an end-to-end field service solution based on industry best practices, while leveraging the flexibility of business rules to maximize our customer's ROI."
Stratix Mobile is a business rules-based mobile application suite for field service and field sales, which allows real-time management of business processes at a fraction of the time and cost to modify application logic. Learn more: http://bit.ly/9Lj3v5.