Mobile Workforce Management Solution Empowers the Field

— September 25, 2012

ClickSoftware Technologies Ltd. introduced ClickExpress, a pre-packaged, cloud-based mobile workforce management solution that addresses the mobility and scheduling needs of growing companies.  

It provides an entryway for any business to easily adopt an enterprise mobility strategy. The packaged end-to-end solution streamlines the service process - from initial customer contact, through work order creation, resource scheduling, dispatch, real-time updates from the field and managerial reports - enabling companies to grow and become more efficient without increasing costs. The cloud-based solution can be easily deployed within weeks, enabling businesses to realize gains, including:

  • Enhanced customer service: Immediate appointments, narrower appointment windows, better allocation of properly trained technicians for each job, and increased first-time fix rates
  • Increased productivity: Accurate and automated scheduling, decreased  travel times, simpler communications between field workers and the back office, instant access to information via mobile devices, improved dispatcher tools, and device agnostic mobile solutions enabling a bring your own device (BYOD) policy
  • Ability to achieve business goals: Rapid deployment for immediate ROI, real-time reporting and managerial dashboards for complete visibility into entire business, and reduction in IT costs through cloud-based subscription model
“Seventy-five percent of small and mid-size organizations polled by Aberdeen are running service as a profit center, much more so than their larger enterprise counterparts,” said Sumair Dutta, vice president and principal analyst, service management, Aberdeen Group. “In order to fully realize profits, which absolutely requires a satisfied customer base, companies must improve the integration between service functions, such as field service and customer support, and empower service employees at all levels with access to richer work, service and customer information. In the case of field service, this empowerment can be enabled with aid of a scalable mobile workforce management solution.”

Companies can choose when they want to utilize one or all of the components of the solution package to meet their unique business needs. Being cloud-based, it does not require any additional IT infrastructure and has the added benefit of free upgrades.

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