Ricoh Reducing Service Visits For Networked Printers, Devices With Remote Offering

By PRESS RELEASE — May 27, 2010

Ricoh Americas Corporation, a leading provider of digital office equipment and advanced document management solutions and services,  introduced @Remote Office Intelligent Remote Management System as the latest enhancement to the @Remote Product Suite.

Based on a Linux thin server appliance, @Remote Office allows businesses to remotely manage Ricoh devices, optimize device usage and reduce total cost of ownership (TCO). This includes collecting device data, receiving and reporting service and toner alerts and enabling remote firmware upgrades.

In addition, @Remote's secure, Web-based reporting portal transforms captured data into valuable reports on population and usage as well as offers new Green reporting capabilities.

@Remote Office generates utilization reports that are available online, so businesses can access them anytime to identify ways to boost fleet efficiency and minimize operating costs. These reports show a variety of critical metrics using simple, intuitive graphics for Ricoh and third-party devices. With @Remote Office, administrators can easily examine print, copy, scan and/or fax volumes from managed Ricoh devices and identify under- or overused systems, reallocate resources and final optimal device placements. In addition, these usage reports enable administrators to track trends in energy and paper consumption on managed Ricoh devices over time and make better decisions about sustainability policies with @Remote Green Reports.

"Managing a fleet of networked printers and multi-function products without automated tools is expensive, time-consuming and is a constant challenge," said Shun Sato, Senior Vice President, Marketing, Ricoh Americas Corporation. "@Remote Office gives network administrators, financial managers and procurement officers unprecedented power to improve service and enhance productivity -- all while reducing total cost of ownership."

@Remote Office is also designed to maximize information and network security, utilizing both data encryption as well as the highly secure HTTPS standard protocol. @Remote Office has been submitted for Information Technology Security Certification, Common Criteria/ISO15408. This certification is expected to be received in the Fourth Quarter of 2010.


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