Orlando, Fla. -- Syclo, a market leader in mobile enterprise platforms and applications, announced a mobile solution, the SMART Service Manager, resulting from its co-innovation relationship with SAP AG.
Together, the companies are extending the power of the SAP Customer Relationship Management (SAP CRM) application to field service technicians using Syclo's SMART Mobile Suite, a family of applications certified as powered by the SAP NetWeaver technology platform. SMART runs on a broad range of devices, regardless of connectivity, to offer field service technicians instant access to the most current customer account, service order and technical information.
SMART Service Manager offers a seamless end-user experience, allowing field service technicians to utilize intuitive action-driven workflow and, in turn, empowering them to work more efficiently in the field with complete, up-to-the-minute customer history and service information. By leveraging SMART, companies can lower operating expenses and boost customer satisfaction while increasing revenue opportunities.
"With a mobile solution for the market, we'll be expanding our relationship to give SAP's customers in CRM further confidence in mobility applications," said Rich Padula, president and CEO of Syclo. "As a recognized leader with proven mobile solutions for field service and asset management, Syclo's solutions offer integration with SAP Business Suite software and are in use by SAP customers today."
"Mobile applications drive value efficiencies through many aspects of an enterprise business process," said Jujhar Singh, senior vice president, Solution Management for CRM, SAP AG. "Syclo will mobilize the field service processes that allow organizations to better serve their customers with responsive, reliable service leveraging the benefits of the comprehensive SAP CRM solution."
Since 1995, Syclo has helped over 750 companies streamline workflow and improve productivity with its innovative mobile solutions and first-in-class execution expertise. Syclo delivers quick ROI by offering rapidly deployable mobile software applications built on a 100% configurable mobile Agentry platform. Syclo's SMART Mobile Suite includes prepackaged and preintegrated applications for the fastest path to extend enterprise systems to field workforces. Unlike other mobile solutions, Syclo simplifies enterprise wide deployments with a leading strategic architecture for one or more mobile applications, letting you concentrate on business processes. Syclo also sets the standard for adapting to rapid change.