TOA Technologies, the only Cloud-based enterprise solution for mobile workforce management and customer communication, announced its partnership with Cycle30, a new company providing small-and-medium-size telecom, cable and utility providers with a hosted, end-to-end billing operations platform. Together, TOA and Cycle30 now deliver end-to-end solutions for managing cable systems.
Cycle30 will integrate TOA's patented platform with its existing billing and OSS suite to increase workforce efficiency, reduce expenses and improve customer service for future clients. Cycle30 has integrated several top-tier commercial software components to build a completely integrated end-to-end billing and OSS platform for converged providers. TOA provides the mission-critical mobile workforce management component, which accurately predicts appointment times, automates scheduling and routing in real time, and manages customer communications to proactively update subscribers with their appointment status. The first client using both solutions will be GCI, Alaska's largest telecommunications provider.
"Cycle30 seeks to set a new standard for the customer experience in the billing services industry, and our partnership with TOA Technologies enables us to provide the best operational management and customer care platform available," said Jim Dunlap, President of Cycle30. "As mid-tier service providers seek to converge disparate operations, Cycle30 can now provide them with a complete, order-to-cash platform that has been unavailable in the industry until now."
As the only Cloud-based solution helping companies manage mission-critical field operations, TOA alone provides a device-and-platform-agnostic system to unify and centralize field operations. TOA's proprietary, sophisticated statistical engine, combined with device-and-platform-agnostic web architecture, creates a powerful yet easy management environment that fits within Cycle30's turn-key operations platform.
The joint Cycle30 and TOA hosted platform is unique in the billing/OSS industry. It includes all the ordering, provisioning, billing, mobile workforce management, customer communication and back-office revenue systems a converged service provider needs for a complete order-to-cash system.
"By offering a complete system that manages operations end-to-end, we can provide mid-tier cable and broadband operators with a powerful platform and a full spectrum of tools for revolutionizing customer care while also reducing expenses," said Yuval Brisker, CEO of TOA Technologies. "Our partnership with Cycle30 allows us to bring this solution to more service providers and their subscribers."
About TOA Technologies
TOA Technologies is the leading provider of Cloud-based mobile workforce management applications for large enterprises. Its patented platform improves customer service while dramatically reducing operational costs and providing immediate return on investment. As the industry's only solution using predictive, time-based analytics and performance pattern recognition, TOA reduces customer wait times while increasing field workforce efficiency. TOA automates Time Of Arrival communications across multiple channels to proactively keep customers apprised of their appointment status. It delivers unparalleled cost savings by providing on-demand tools for real-time planning, routing, dispatching and tracking of workers in the field. TOA's system deploys quickly, is highly configurable and is easily integrated with existing CRM solutions. Named a Visionary for three years running in Gartner's annual Magic Quadrant for Field Service Management, TOA Technologies is headquartered in the United States and has offices across Europe.
Cycle30 provides hosted order-to-cash billing services for telecom, cable and utility operators in North America. Cycle30 is a subsidiary of GCI, Alaska's largest telecommunications and cable provider.
Since 2001, the Cycle30 division has helped transform GCI from a multi-product carrier of disparate services to a truly converged carrier of bundled telecom services, consolidating nine billing systems, and increasing operational efficiency and competitive agility. In addition, Cycle30 enabled GCI to completely integrate technology into its strategic product roadmap and successfully merge multiple subsidiary providers under the GCI brand.
Proven over several years of real-world operation as the billing engine for converged operator GCI, the Cycle30 organization and platform now operate as a separate, subsidiary company in order to serve small-and-medium-size converged operators everywhere.