the leader in automating mobile management, today announced support for Windows Mobile
in its flagship MobileManager software. With the addition of Windows Mobile, Zenprise now automates resolution of critical IT service issues for over 300 Windows Mobile powered smartphones
. This is in addition to the monitoring and troubleshooting performed for enterprise BlackBerry and iPhone deployments. The ability to manage multiple mobile platforms is especially critical as The Radicati Group
predicts there will be 600 million smartphones in the enterprise by 2011.
Zenprise MobileManager introduces a best practices approach to finding and fixing user issues through its use of automation. Just as data center automation introduced a new level of efficiency into provisioning and managing heterogeneous servers, automating mobile service management delivers a cost-effective way to support and manage complex, heterogeneous smartphone environments. This approach lowers mean time to repair, standardizes problem resolution, minimizes support calls and improves overall productivity.
"The time spent managing users with different smartphones can quickly get out of hand if left unmanaged," said Zenprise CEO Jayaram Bhat. "Zenprise automation takes the guesswork out of mobile management, and allows enterprises to do more with fewer resources. Our platform-agnostic approach provides ultimate flexibility, allowing employees to use their smartphone of choice."
Based on patented ZenPro automation technology, Zenprise MobileManager recognizes interdependencies across the entire mobile infrastructure - from servers and network devices deep in the data center, to carrier networks and devices outside the data center. This holistic approach enables administrators to resolve complex support issues including critical "Severity-1" problems. These high priority issues have the biggest impact on service reliability and productivity, and can best be addressed by evaluating the entire mobile infrastructure.
Zenprise's software automates support procedures and selectively runs more than 5,000 diagnostic tests to find the root cause of user issues. This process generates more than 6,500 detailed step by step resolution instructions to problems occurring across the entire mobile service. ZenPro automation technology allows administrators to support more mobile platforms while lowering operational costs.
Pricing begins at $35 per user for 1,000 users. Supported platforms include BlackBerry, iPhone, and Windows Mobile.
Zenprise's award winning software automates mobile management. Zenprise MobileManager automatically troubleshoots end user issues across BlackBerry, iPhone, and Windows Mobile environments. Unlike pure monitoring solutions, Zenprise identifies the root cause of end user issues and provides detailed resolution steps to fix these problems. Founded in 2003, Zenprise is headquartered in Fremont, California and is privately held with funding from investors Bay Partners, Mayfield, and Shasta Ventures. Zenprise's executive and product teams bring enterprise software experience from companies such as Mercury, EDS, Zambeel, Bay Networks, and Loudcloud.