“The expanded use of mobile devices has also led to skyrocketing maintenance costs, employee dissatisfaction and work stoppages… all related to uncontrolled batteries," said Michael Grosberg, GTS’ Chief Operating Officer.

The new field service program is designed to accurately and quickly determine the condition of each battery used in mobile devices in the workplace, and as necessary, physically remove and replace the bad ones.

GTS and RGIS recently deployed the service for a large national retailer to help them prepare for the holiday season. More than 500 independent auditors were sent to almost 2,000 locations across the U.S. to test batteries in mobile devices. 

They tested more than 130,000 batteries in less than a month, collected and reported 800,000 fields of data and found that over 50% were no longer healthy enough to adequately power a device. Even though the retailer consistently invested in new batteries, old batteries were still in operation, some more than five years old.

The retailer experienced an immediate ROI from dramatically increased productivity, immediate reduction in helpdesk call volumes, device service tickets and unnecessary repair costs.

“Our battery problems were costing us a lot of time and money, and we really needed help. GTS and RGIS came in, knew exactly what to do, and handled everything,” said a store manager for this national retailer. “They were in and out quickly, didn’t cause any disruption, and when they left, our battery situation was completely straightened out."