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Mobile Can Make or Break Service

1/12/2015
Marketing fills the sales funnel, sales closes the deal, yet it's the overall impression of the enterprise generated by the quality of customer service that is a differentiator—particularly mobile customer service.

The Insecurity of Shadow IT

1/11/2015
How do you keep mobile data secure when employees work outside the scope of policy? What should IT do to turn the trend around and regain influence without compromising  productivity?

The Next Wave of Consumerization

1/6/2015
2015 International CES focuses on the end user, but many of the devices and gadgets being introduced this week will eventually make their way into and affect the enterprise.
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From Mobile First to Mobile Productivity

Logic would lead to the conclusion that utilizing a mobile first strategy—designing experiences for mobile devices and processes, with the mobile user in mind—would automatically lead to mobile productivity, but that is not the reality. Here are the critical things needed to take mobile productivity to the next level.