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Mobile Can Make or Break Service

1/12/2015
Marketing fills the sales funnel, sales closes the deal, yet it's the overall impression of the enterprise generated by the quality of customer service that is a differentiator—particularly mobile customer service.

The Insecurity of Shadow IT

1/11/2015
How do you keep mobile data secure when employees work outside the scope of policy? What should IT do to turn the trend around and regain influence without compromising  productivity?

The Next Wave of Consumerization

1/6/2015
2015 International CES focuses on the end user, but many of the devices and gadgets being introduced this week will eventually make their way into and affect the enterprise.
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IoT 2020: How Inter-Connected Devices Will Impact the Enterprise

In realizing the vision of the IoT, we are in uncharted territory. It's happening so fast in so many separate pieces that managing and leveraging has escaped a majority of enterprises. This report provides a snapshot of the evolution of the IoT and examines what's to come to help you prepare for the impact—from the onslaught of technology and its unprecedented risk, to attaining the extraordinary value of innovative information.