Syclo Exec: SAP-Sybase Deal 'Doesn't Effect Us'
By Susan Nunziata
Syclo's Jon Schmidt, Global Business Development SAP, says the software giant's intent to acquire Sybse "doesn't effect us." Rather, he says, "It helps with what we're trying to do" in Syclo's co-innovation partnership with SAP.
Syclo is primarily focused on mobilizing SAP's ERP and CRM solutions via its SMART Mobile Suite of pre-packaged applications for field service and maintenance operations.
The planned Sybase acquisition "shows mobile is more strategic to SAP, and they look to us to provide complex applications to leverage the SAP footprint" on mobile devices, Schmidt says.
"Customers are asking, 'what does this mean for Syclo?'," says Schmidt. "The SAP executive board gave us their endorsement with any prospects and customers that we still are part of their strategy for providing complex mobile applications."
Syclo's co-innovation partnership with SAP kicked off in spring 2009,
and Schmidt notes that in that time some 8,000 mobile users across about a half-dozen enterprises worldwide have gone live with one of Syclo's SAP solutions.
"Syclo has proven to be a strong SAP partner, and our efforts to define, develop, test, go-to-market and support co-innovated mobile solutions delivers the kinds of solutions our customers have come to expect," said Kevin Nix, SVP Mobility at SAP AG, in a prepared statement. "Our customers are benefiting from highly configurable, pre-built and pre-integrated mobile solutions that offer flexibility and shorter implementation cycles. Our partnership with Syclo is one further proof point of SAP's continued enterprise mobility focus to deliver instant value to people everywhere."
Of Syclo's 750 enterprise customers, approximately 20 are using its SAP framework and solutions, according to Schmidt.
New BlackBerry Super Apps
At the SAP Sapphire Now conference in Orlando on May 17, 2010, Syclo debuted two new mobile applications in support of SAP solutions for use with BlackBerry smartphones.
The apps are built as "Super Apps" for the BlackBerry platform, which means they can utilize native functionality of the BlackBerry devices.
The applications -- SMART Service Manager and SMART Approvals Manager -- are aimed at easing the approval process for enterprise management executives, notes Krista Grochowski, Senior Business Consultant with Syclo.
SMART Service Manager for use with SAP CRM is designed to help companies increase the efficiency of their field service operations. The solution provides end-to-end paperless workflow capabilities that include dispatching service orders right to technicians' BlackBerry smartphones, accessing real-time information from SAP CRM, and updating these systems in real time from an intuitive mobile application.
SMART Approvals Manager is a routing and approvals solution that is designed to let users view and act on notifications and alerts from SAP ERP and SAP CRM right from their BlackBerry smartphone's inbox. The mobile SMART Approvals Manager application simplifies common processes like vacation, travel and expense report approvals, sign-offs, confirmations, purchase order approvals and other activities by incorporating them into the regular message flows on a BlackBerry smartphone, enabling users to respond quickly and keep processes flowing.
The new applications are scheduled to be available within Q2 2010.