Safelite 'Repair and Replace' with Mobile: Empowering the Field Techs

Event Date: 2/18/2014 2:00:00 PM (EST) Duration: 60 mins

 

Of the 10,000 people employed by Safelite, more than 4,000 are field service technicians tasked with providing glass repair and replacement services to more than 4.5 million customers in North America. Recognizing the need to improve efficiency and customer service, Safelite deployed a unique mobile app that transformed the way service techs address the needs of customers, drastically improving Safelite's field operations.

Join Matt Weger, Assistant Vice President for Application Development at Safelite and a representative from Antenna Software, to hear the full business case and learn more about the importance of thinking beyond simply extending desktop applications to the mobile workforce. The panelists will discuss Safelite's Android app and how it has helped the company to create a real-time information flow, save time and money, and go totally paperless. The webinar will also detail the need for transformative apps in the enterprise, in particular the importance of building apps with the mobile user experience in mind.

Moderator:
Lori Castle, Editor-in-Chief, Mobile Enterprise

Panelists:
David Krebs, VP, Enterprise Mobility and Connected Devices Practice, VDC Research
Matt Weger, Assistant Vice President for Application Development, Safelite
Brian Philbin, Mobility Specialist, Antenna





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