WHITE PAPERS

Proactive IT Service Management (ITSM) for Enterprise BlackBerry & iPhone: A How To Guide for Mobilizing Your Workforce

2/23/2010
Mobility has moved beyond being a simple extension of enterprise messaging systems, to a platform designed to drive top-line revenue and competitive advantage. This White Paper discusses how IT can use ITSM principles to best serve C-Suite and departmental heads eager to mobilize their workers and the business. Includes the critical success factors (CSFs) and key performance indicators (KPIs) behind all effective ITSM for mobility plans. Learn how to deliver reliable mobile IT Services at the lowest cost and risk while driving continuous improvement.

Distracted Driving - Understanding Your Business Risk and Liability

2/19/2010
Mobile phones are critical to modern business productivity. However, used while driving, mobile phones pose a serious danger to employees and an expensive liability to companies. Authored by ZoomSafer, the leading provider of innovative software to prevent distracted driving, this white paper documents the enormous liability faced by businesses who fail to implement and adequately enforce employee safe driving policies.

Securing the Everywhere Network

11/10/2009
Old ways of securing corporate resources have gotten more difficult, expensive and ineffective. Find out how to solve this security challenge in this exclusive white paper.

Managing Device Diversity: How To Embrace Employee-Owned BlackBerry, iPhone and Windows Mobile Smartphones (And Make Your CIO Smile)

10/12/2009
Enforced standardization on any one mobile device within the enterprise is on the way out. With the consumerization of IT, employees are making smartphone choices based on a blend of personal and business needs -- and demanding that IT support them. So IT can either fight the employee device invasion or proactively establish a portfolio of supported mobile platforms and services, an approach called "enabled compliance." This free handbook explains why enabled compliance -- backed up by an automated Mobile User Management strategy -- is what IT management and CIOs need to maximize mobile worker productivity while optimizing the balance of service quality, cost and risk to the organization.

Mobile Solutions On-The-Go and Ready for Action: Unlock the power of mobile resource management

9/24/2009
Download "Mobile Solutions On-The-Go & Ready For Action" to learn how leading enterprises are using the latest mobile resource solutions to take advantage of real-time data and location services. See how these tools are enabling companies to improve workforce efficiency and enhance profitability. Click here to download this free custom publication brought to you by Mobile Enterprise and AT&T.

Complimentary Report: iPhone in the Enterprise

9/18/2009
Given the iPhone's widespread popularity, IT managers will have to solve their security and manageability issues. This paper outlines the iPhone challenges for enterprises and introduces ways that they can be addressed without changing existing enterprise messaging infrastructures.

Consider Environmental Factors When Choosing a Rugged Tablet PC

9/1/2009
The growing market for mobile computers is characterized by confusion about the meaning of the term rugged. While there are some specific ratings that gauge performance, terms like rugged are not easily defined. Users must evaluate levels of protection in the specific environment in which the computer will be deployed.

The Value of Outsourcing Mobility during an Economic Downturn

8/4/2009
This paper demonstrates how outsourcing provides a cost-effective way to address the complexities of enterprise mobility initiatives. Using a hypothetical case, it shows how entrusting processes such as deployment, depot, and support to mobility experts enables enterprises to meet mobility needs while avoiding significant investment in personnel, training, and processes.
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FEATURED REPORT

Who Owns Mobility

Less than one decade ago, smartphones and tablets changed workplace technology—virtually overnight. IT lost "control" and users became decision makers. Is it any wonder we are still trying to figure things out, and that the question of  "who owns mobility" remains? This research examines the current state of mobility in an attempt to answer that question.